i-ComProvider

I-PROVIDING

With the i-ComServices™ you make use of our contact center
platform with built-in redundancy on which outbound
campaigns can be run from your in-house call center.
Because the applications are running independent of location,
your agents may log in from other offices, or even from their
homes if desired. They do not even all need to be working in
the same country.
You can easily combine several office locations and/or home
workers into one virtual center.

Through our i-ComServices™ we offer a complete package of
contact center applications, to which we added all sorts of
other functionalities to offer you one-stop-shopping for your
center-environment: applications as well as telephony and all
sorts of telecom services.

We strive to deliver the best possible quality of service, by
which we pay particular attention to up-time, a secure working
area, data integrity, and innovation.

We even offer a Call Center Hotel, in case of a calamity, or
because you temporarily need more space, or when you are
starting your business and do not need the hassle of looking
for office space before you have your center established...
because you want to get started right away!

The Working of our I-PROVIDING Model

Your contact center is connected via a fast internet connection to
one of our telecom platforms, which contains a separate working
area for the number of agents and supervisor logins you require.
To make it easier to visualize the process: your work place
makes contact with our platform through your internet
connection, and asks permission to make contact with the
applications. Our platform then gives you access to your working
area, through which you can work with the applications.

Other users of the platform cannot see your working area, nor
can they access it in any way. Only HTSE system administrators
can see all the campaigns, so that they can carry out their
helpdesk tasks properly. They also need to keep a full overview
of the progress of various campaigns on the platform, to ensure
that the optimum services can be delivered to every platform
user.

With our 'ASP' setup, no server equipment is needed in the work
place, neither are switchboards nor telephone lines. In this way,
every work place can be set up quickly as a call center work
place, and on your side no additional system administration is
necessary. Home offices can also be quickly set up in this way,
and management can oversee the performance of the operation
from any location.